USAGE: If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MX Skin & Laser Clinic’s relationship with you in relation to this website.

The term “MX Skin&Laser Clinic” or “us” or “we” refers to the owner of the website and the  term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without MX Skin & Laser Clinic’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Copyright Notice :

This website and its content is copyright of “MX Skin&Laser Clinic” – © 2023 “EmiliaMX”. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: You may print or download to a local hard disk extracts for your personal and non-commercial use only.You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

CANCELLATION POLICY:  

Your appointment at the MX Skin&Laser Clinic is with professional cosmetic dermatologists and other experts in beauty and aesthetic industry.

Their time is valuable, so we do ask you to please provide us with at least 48 hours’ notice if you would like to cancel your appointment. In the event that you cancel your appointment within 48 hours, you will only be partially refunded (50%). Should you fail to attend your appointment due to a health emergency situation, the evidence of seeking medical help will be required to request a full refund.  Nevertheless, every situation will be dealt individually as we appreciate the unique nature of possible circumstances.

This applies to self-funding and insured patients. Your appointment can be cancelled between the working hours of 

Opening Times: 

Monday10 am–7 pm

Tuesday10 am–7 pm

Wednesday - Closed

Thursday10 am–7 pm

Friday10 am–7 pm

 

Saturday12–5 pm

Sunday - Closed

We thank you for your understanding on this matter.

 

NO-SHOW:

Prepaid packages or single appointments of any treatments will not be carried over or transferred to another date and time if the client happens not to show up on the day of the appointment. MX Skin & Laser has a strict policy in regards to no-shows. If you do not attend or miss your allocated time slot, the appointment will be lost with no reimbursement to be expected.

LATENESS:

If a client is more than 15 minutes late, the MX Skin & Laser staff members have the right to cancel the appointment with no reimbursement to be expected. If we do not receive any notice of the reason of lateness, we have the right to regard the instance as a no-show. Please let us know when you are struggling to make it in time for your appointment to avoid any disappointment. 

REFUND POLICY

When you purchase your treatment from us, be it online or face-to-face, we make sure we have provided you enough information for you to make an informed decision if the treatment is suitable for yourself.

During our medical consultation, we ensure that you have not got any contraindication that may prevent you from having the treatment done. This means that the clinic endeavours to ascertain the suitability of a candidate for a treatment of interest.

Please be advised that we do not refund for:

• Change of mind. All due care and skills are exercised in treating our clients, thus ultimately it is your responsibility to determine if the product or treatment is right for you.

• Dissatisfaction with treatment results. Our staff consists of highly qualified therapists and practitioners who work in accordance with the training and treatment protocols to ensure the safety and effectiveness of the treatment. The machines that we work with are being tested regularly and are CE approved. The results of treatments may vary from client to client as there are many individual and health related factors that may affect the outcome.

• Missed appointments without any attempt to contact the clinic.

Additionally:

• Treatments/services are not transferable to other individuals or clinics.

• We require at least 48 hours’ notice to be given for any appointment cancellation should you wish to reschedule or have a valid reason i.e. medical emergency to cancel your appointment.

• If you cancel within 48 hours of your appointment or do not attend a booked timeslot, we reserve the right to retain the deposit or the full cost of the treatment.

• In the case of pre-paid treatments, the full cost of treatment will be forfeited should you wish to cancel your treatment less than 48 hours before the appointment.

• In order for us to provide you with great service, it is fundamental that you provide all information requested in completing consent forms/ consultations or advising us of any factors that may affect your treatments. If you withhold an important information about your health, you cannot hold the clinic responsible for an unexpected outcome or reaction.

•  You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.

• If you pre-pay for packaged treatments, you will save an amount according to the discount scheme on packages. There is no refund on pre-paid packages, and they are not transferable to other individuals, treatment areas, or clinics.

• Pre-pays have a 12-month expiry date (be it an individual or package treatment).

• Any request for the refund by you, for the treatments purchased in clinic or online through the customer portal, must be directly issued to the clinic for consideration. The clinic may decide, upon review of your written request, whether a refund is required.

 Refunds will be provided where required, granted that the Clinic receives sufficient evidence form the client of an emergency or health related circumstance to support the claim.